Case studies
We measure outcomes the way operators do: founder hours, pipeline velocity, decision speed, and the ability to grow without adding headcount.
Case 01
48 employees
Bottleneck
Founder approved every client decision; delivery stalled weekly.
Architecture
Decision rights map, account director role design, weekly operating cadence, KPI dashboard for delivery.
−72%
Founder hours in operations
+38%
On-time delivery rate
6 wk
Time to first measurable change
Case 02
82 employees
Bottleneck
Sales relied on individual reps to push deals; pipeline visibility was guesswork.
Architecture
Pipeline stage redesign, CRM rebuild around outcomes, automated follow-up, AI-assisted call summaries.
2.3×
Qualified meetings booked
−41%
Time-in-stage on mid-funnel deals
1 source
Of truth across sales + CS
Case 03
120 employees
Bottleneck
Leadership couldn't see slowdowns until quarterly reviews.
Architecture
KPI tree across teams, daily operating dashboard, exception alerts, AI-summarized weekly readouts.
Daily
KPI visibility (was: quarterly)
+24%
Conversion on retained pipeline
<24 h
Time to act on revenue dips
Case 04
65 employees
Bottleneck
Every new hire absorbed coordination work instead of producing it.
Architecture
Workflow redesign, role clarity, project intake automation, AI-assisted scoping and estimation.
+31%
Billable utilization
−55%
Coordination overhead
Same team
Higher output, no new hires
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